Collitta: 

We understand that sometimes your dream item didn't end up being so dreamy.
We are sorry that he did not like or disappoint what she asked for.

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But not all is lost...

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We are happy to accept returns and will issue a store credit in the amount of the item(s)

All return or exchange shipping will have to be paid by the customer.

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If it is by mistake or damage directly from the store, we will provide you with the shipping label totally free,

this must be notified 24 hours after your purchase.

To facilitate the process,

write to our company Text or Call  612-421-0175

or send us an Email to customerservice@collitta.com

 

      See our full return policy below:

When you return, please Email us at customerservice@collitta.com
should include the following:

 

• Why do you want to issue a return?

• Send photo of the item to be returned

• Include if you want a credit or a size change.

                                 Returns are for store credit only, No refunds will be issued for any product.

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        Free prepaid return labels are generated below only for US orders and only due to store error.

Items marked FINAL SALE cannot be returned, refunded or exchanged.

All returns / exchanges must be made within 60 days of receiving the order.

Items must be unwashed, unworn, and with labels still attached.

If items appear worn, have makeup or other stains, excess pet hair, or smell of smoke or perfume,

your return will NOT be accepted and will be returned at your expense.

If there is any damage to the original package, your return will not be accepted.

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Contact customerservice@collitta.com,

or write/call to our commercial Text or call 612-421-0175

for assistance.

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Items that do not meet the above guidelines will be returned to you at your expense;

After 30 days, all non-returnable merchandise will be donated.

For additional information on returns, or if you have a question that was not answered,

Please email us at customerservice@collitta.com

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How do I return my merchandise?

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We offer a simple option to return your returned merchandise!

Follow our easy steps for a hassle-free return.

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1. Please review our return policy to make sure your return meets our requirements.

Returns that do not meet the requirements requested for return,

inquiries will not be accepted and additional shipping costs will be paid for their return.

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2. Place the unwanted merchandise in the return box, including the original invoice.

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When will my return be processed?

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It may take up to 3-5 days for your return to be processed.

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However, once completed, we will send you an email with the status of your return.

We appreciate your patience.

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Record your tracking information to verify when it arrives at our facilities.

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If you have a problem printing your return label,

Please email customerservice@collitta.com.

We will send you a confirmation email when your store credit is available.

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* We recommend recording your tracking information to ensure delivery.

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Exchanges:

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How does the exchange process work?

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If you want to exchange the same item for a different size, you can place a new order for that item.

You will have to pay for return shipping for the new item and we will issue

a REFUND to your original form of payment for that item when your return is processed.

All other returns are for store credit only.

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Can I exchange my item for a different size?

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Yes! We have two options you can take to exchange your item for a new size.

Our inventory moves quickly, so we recommend purchasing the new size now.

Please return the original size to us within 45 days of ordering for a refund.

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Return the unwanted size to us, make a note of the change on your invoice and we will send you the new one.

A credit will be issued if the item is out of stock.

Please note: That sale items are for final sale and are not eligible for returns or exchanges.

We are making room for new items in the store.

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How do I exchange my purchase for a completely different item?

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If you would like to exchange your purchase for a completely different item, please send us your item (s) back.

We will then issue you a store credit, making it easier for you to purchase your desired item.